Cancellation, No-Show & Refund Policy
We understand that travel plans can sometimes change. Our cancellation policy is designed to provide reasonable flexibility to our guests while protecting our small family-run B&B from losses caused by late cancellations and no-shows.
1. Free Cancellation
Guests may cancel their reservation free of charge up to 48 hours before the scheduled check-in date, unless a different cancellation policy was specifically stated at the time of booking.
Any eligible payment already made will be refunded according to the payment method and booking platform used.
For bookings made through Airbnb, Booking.com or another booking platform, the cancellation conditions displayed on that platform at the time of booking will apply.
2. Late Cancellation
If a guest cancels less than 48 hours before the scheduled check-in time, the booking will normally be considered a late cancellation.
For direct bookings:
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The first night’s accommodation charge may be retained or charged.
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Any remaining nights may be refunded, subject to the circumstances of the cancellation.
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If the room cannot be re-booked, Lumbini B&B reserves the right to retain the applicable cancellation charge.
For bookings made through third-party platforms, the cancellation policy displayed on the relevant platform will apply.
3. Cancellation on the Day of Arrival
If a guest cancels on the scheduled arrival date, the first night’s accommodation charge will normally be non-refundable for direct bookings.
If the guest has booked multiple nights, any refund for subsequent unused nights will be considered at the discretion of Lumbini B&B, taking into account whether the room can be re-booked.
4. No-Show Policy
Our standard check-in time is 3:00 PM to 9:00 PM.
Guests expecting to arrive after 9:00 PM should contact Lumbini B&B in advance and provide their expected arrival time.
We understand that flights and journeys can be delayed, so we will make reasonable efforts to accommodate late arrivals.
If a guest:
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does not arrive on the scheduled arrival date,
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has not contacted Lumbini B&B, and
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has not made alternative arrival arrangements,
the reservation may be treated as a No-Show after midnight on the scheduled arrival date.
For direct bookings, a no-show will normally result in the first night’s accommodation charge being retained. Any remaining nights may be cancelled and released for re-booking.
For Airbnb, Booking.com or other third-party bookings, the no-show procedure and applicable charges will follow the policy of the relevant platform.
5. Late Arrival
A late arrival is not considered a cancellation or no-show if the guest has contacted us and confirmed their intention to stay.
Guests arriving late should provide their estimated arrival time as early as possible.
Where practical, Lumbini B&B will arrange a late check-in.
6. Early Departure
If a guest checks out earlier than the dates originally booked, the unused nights are not automatically refundable.
For direct bookings, any refund for unused nights will be considered at the discretion of Lumbini B&B, particularly where the room can be re-booked.
For reservations made through Airbnb, Booking.com or another booking platform, the platform’s applicable cancellation and refund policy will apply.
7. Refunds
Where a refund is approved:
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Refunds will normally be made to the original payment method where possible.
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Any payment-processing or transaction fees that cannot be recovered may be deducted where permitted.
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Refund processing times may depend on the bank, card provider or booking platform.
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Refunds relating to Airbnb, Booking.com or other platforms may be processed by the platform rather than directly by Lumbini B&B.
8. Exceptional Circumstances
Lumbini B&B understands that unexpected circumstances can occur, including serious illness, bereavement, major travel disruption or other emergencies.
Where appropriate, we may consider a full or partial refund, date change or credit toward a future stay at our discretion.
Guests should contact us as soon as possible and provide reasonable supporting information where appropriate.
Any mandatory refund or cancellation rights imposed by the booking platform or applicable law will take precedence over this policy.
9. Changing the Dates of a Reservation
Guests wishing to change their arrival or departure dates should contact Lumbini B&B as soon as possible.
Date changes are subject to:
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room availability;
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the rate applicable to the new dates; and
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the cancellation conditions applying to the original reservation.
A date change is not automatically guaranteed.
10. Rebooking After Cancellation
Where Lumbini B&B agrees to move a reservation to alternative dates, the original cancellation conditions may continue to apply unless we specifically agree otherwise.
Any difference in room rate between the original and new dates may be payable by the guest.
11. Direct Bookings
For reservations made directly with Lumbini B&B, guests will be informed of the applicable cancellation terms before the booking is confirmed.
A booking is considered confirmed once the required payment, deposit or booking confirmation has been received, depending on the agreed payment arrangement.
12. Third-Party Booking Platforms
For reservations made through Airbnb, Booking.com, Agoda or another online travel agency, the cancellation, refund, payment and no-show rules displayed for that reservation will apply.
Guests should check the cancellation conditions shown on their booking confirmation.
13. Lumbini B&B’s Commitment
We will always try to deal with cancellations fairly and reasonably.
If a room cancelled at short notice is successfully re-booked, Lumbini B&B may, at its discretion, reduce or waive the cancellation charge applicable to the original guest.
Our aim is to protect both our guests and our small family-run business while providing a welcoming and flexible experience.
Thank you for choosing Lumbini B&B.
Lumbini B&B – Your Home Away From Home in Kandy, Sri Lanka.